Shipping & Delivery Related:
- My order is shipped but not yet delivered…??
A: Depending upon your location, Shipping generally takes 4-5 days. In very rare cases you might found delay because of clearance.
- The order shows delivered but I have not received yet..??
A: In that case, you can do the following:
- Review your address.
- Check with neighbors
- Check delivery email
- Report to us
- Can I cancel the order which is out for delivery..??
A: No, You Not cancel the order at the time of delivery, Once you received parcel, then create return request.
- What shopping modes are available..??
A: Surface / Express Shopping modes are available.
- How to change delivery information like address or phone number..??
A: You can update your address, email, phone number etc. before shipping by visiting order section. There you will find an edit button.
- What if I get the wrong item..??
A: If you have received a wrong item, then you can place a return/ replace request and can also mention the reason that “wrong item was sent”.
- Can I refuse the order when it is delivered to me..??
A: Yes, you can refuse the order at the time of delivery.
- How long generally an order takes to deliver…??
A: Depending upon the location, it generally takes 3-4 days.
- Will shipping charges be refunded if I cancel..??
A: Sorry for that, we are probably provide best shipping services and it’s chargeable, you want to cancel order after received, then not refunded your shipping charges.
- What if I am not available at home at the time of delivery..??
A: When the order is out for delivery, we will keep informing you about status through the message. You can direct neighbor to receive the product.